Latest Client Release Notes

Support Tickets

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

Before filing a Support Ticket, please try these steps, as they fix the majority of issues before a ticket is filed.

Frequently Asked Questions

Looking for a quick solution? Check online to review a list of our most commonly asked questions.

Support Tools

You can upgrade yourself to VIP Status in a number of different ways, and from most countries around the globe, even if you don't have a credit card. Please click the link for details for our different payment methods, and how you can upgrade to VIP today. If you are already a VIP and are looking to alter your billing information or downgrade from VIP membership, you will also find everything you need in this section..


Videos and guides covering actions, common commands, Spots, Prop Editing, and much more!

Email Support

For email support choose this option. Our support staff consists of online volunteers, decorators, event planners and in-house customer, billing and tech support. Email for help today.